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Sophos product special page

April 07,2021
We posted "Current availablity of softwares for mac-OS 11 (Big Sur) and Apple silicon, provided under the software comprehensive agreement".

October 26,2020
We posted "Sophos's security software does not yet support mac-OS 11, currently." "Some of software provided under the comprehensive agreement do not yet support mac-OS 11, currently.".

2020/09/01
If after installing Sophos products, the computer has been isolated( the computer can not communicate with other devices ), please see this page or check the following.

Q．
After installing Sophos products, the computer has been isolated( the computer can not communicate with other devices ).

A．
If threats are detected and the file that caused the threat can be deleted and you can delete it, consider deleting the file that caused the threat (and also delete it from the Recycle Bin) and then performing a threat scan.
If threats are not detected, consider restarting your PC.
Or, consider described later.

1.Start the Services, stop "Sophos Health Service".

2.Open the following folder.

C:\ProgramData\Sophos\Health\Event Store\Database
※This is a hidden folder.

3.Rename events.db to events.orig.

4.Start "Sophos Health Service".

5.Start "Task Manager" and stop "Sophos Endpoint Agent".
※Depending on the environment, there may be a case of "Sophos Endpoint User Interface" instead of the above process name.

6.Execute "C:\Program Files\Sophos\Sophos UI\Sophos UI.exe".

After performing the above work, check the status for a while to see if the status changes.

2020/05/26
If after installing Sophos products, threats are detected and quarantined, , please see this page.

2020/05/01
If you receive the message "This installer is not compatible with Invincea" , please see this page.

2020/04/02
We posted "Security software provided under the software comprehensive agreement --- For individually-owned PCs ---".

2020/04/01
If you receive the message "ソフトウェアをインストールできませんでした" , please see this page.

2020/03/19
If you receive the message which mean communication error , e.g. "An Internet connection could not be established" and "Failed to download the installer", please see this page. The contents of the email which was sent at March 19,2020 are Security software provided under the software comprehensive agreement --- For individually-owned PCs ---.

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